Return / Exchange Policy

30 Days Return/Refund Policy

Refund will be given as: Money Back, Replacement

It is our great honor that you choose our site for your cosplay costume. Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our costume(es) have the following issues that could not meet your requirements, you have the right to return the costume(es) to get a refund. As costumes from CrazeCosplay are all Custom-made according to the buyer's own measurements, so it's really important for us to offer a fair and responsible return/exchange policy. We also will check each order before we arrange shipment.

1. Defective/Missing items/Size is different from our website size chart.

Customers should contact us within a week of delivery of items and email us photos to support the claims if you find the package missing item(s) and costume with the wrong size. We can arrange a new shipment of the missing items for free. Especially for Wrong size costumes, once confirmed the error occurred in our side, we will make a new one free (the 1-2 inches difference will be acceptable and 1-2 inches difference is normal); if this caused by the wrong measurements customer provided, CrazeCosplay are not responsible for this, if the customer wants to order a new one, we can offer the best discount for the new order, in this situation if size revision needed, customers should send the costume back to us at their own cost and we will charge buyers for the revision at cost. 

We do NOT accept refunds and exchange for the item we didn't make wrong, but if the size is really different from your measurements, we will make a new one free for the wrong parts. (this only provide for people who choice customize the size, people email us the measurements will not available for this policy)

Following Items Excluded From Returning or Exchanging, 

•  The item that have been used or washed. 
•  The item that smells of cigarette smoke or perfume  
• Item with stains 
   

Important:

1. Please be noted that only the listing price excluding shipping fees would be refunded. 
   2. Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with the online delivery tracking number.
    3. The refunds will be returned back to you in 3 days after we accept your return request, the refund will be returned back to your account after 24 hours after we proceed the refunds. 

2.Order Cancellation

• All products ordered from us can be canceled within 24 hours free of charge, but orders canceled after that are subject to a handling fee equaling 50% of the item price.
• If it's been more than several days since your purchase, or if we have already shipped your item, you'll need to wait until you receive the item and then start a return request.

The following reasons are COVERED by our Return/Refund Policy. (Within 30 days of receipt)

• if we make it arrived wrong item/color. Crazecosplay.com will provide a new one for free.
• It arrived damaged or in defective quality. Crazecosplay.com will provide a new one for free.
• If we make it in the wrong size. Crazecosplay.com will provide a new one for free.
• It arrived with missing parts. Crazecosplay.com will provide a new one for free.
• Products are totally different from description. Please notice a little different of color between photos and actual products couldn’t be avoid. Refund or return service can’t be allowed in this case.
  
• Packages were get lost in transit after being confirmed with the shipping company. Crazecosplay.com will provide a new one for free.

The following reasons are NOT covered by our Return/Refund Policy. 

• Products were made in the wrong size due to customers providing the wrong sizes. In this case, customer has the option to keep the origin products and purchase a new one with a big discount.
• Worn, used, stained, trimmed wigs, altered items cannot be returned or exchanged.
• Products were destroyed or returned due to failure to sign for receipt in time, If you return the item used, damaged, missing parts, or if it gets damaged during return shipping
• Outside of 30 days of receipt.
• Products not delivered successfully because of customers providing wrong address, wrong phone number or any unfriendly action delayed

3. Wrong Delivery Address/ upgrade the shipping method

CrazeCosplay.com ships all orders to the shipping information address provided by the customer. Customers are responsible for submitting complete address information required. In the event that necessary shipping information is left off the order during the checkout process, We will ONLY able to proceed refund if we sent the package to the wrong shipping address. (which different from order shipping information.) We will NOT able to proceed refund if we sent the package to the correct shipping address.

CrazeCosplay.com is not responsible for any additional charges needed to reship or retrieve a package. The shipping fee depend on which shipping method you choose. If you want to upgrade to UPS/FedEx, customers need to pay the extra shipping fee to our Paypal support@crazecosplay.com account immediately.